Complaints Handling Policy
We hope you are happy with the service you have received from us, however if you are dissatisfied with anything please advise us so we can try to put this right. Please contact us either by:
Telephone: 020 8634 0234
Post: 1 Delta Court, Manor Way, Borehamwood, WD6 1FJ
Email: [email protected]
A senior member of our customer services team will respond to your email within 72 hours.
When you contact us, please provide the following information:
- full details of the problem; and
- information so we can contact you (name, address, postcode, day and evening phone numbers, or email address).
If you have followed the steps above and are not satisfied with our response, you can ask us to review your complaint.
If you have any complaints or queries in relation to services provided by any of our suppliers (Service Providers, each a Service Provider) through our online platform, please liaise with them in the first instance. You will find their contact details in your contract with such Service Provider.
However, if you are dissatisfied with the response given, you can contact us (using the contact details set out above) and we will help to resolve the issue.